Booking Policies

Appointments

• All services are by appointment only. Walk-ins and group bookings are not accepted.
• To secure your exclusive appointment time, a $50 deposit is required.
• For couples treatments, a $100 deposit per person is required.
• Deposits are applied to the total service cost and are non-refundable if canceled within 24 hours of your appointment.

Couples Room

• Reserved for two guests receiving services at the same time.
• Solo guests may book the couples room at the full couples rate.

ID & Credit Card

• For couples services, both guests must present valid photo ID.
• A standard $300 pre-authorization will be placed on a credit card at check-in. This is not a charge but a temporary hold, similar to hotel policies, to protect the custom spa setup provided for your session.
• If a card cannot be authorized, the appointment may need to be rescheduled.

Appointments

• We are a licensed professional spa. No illegal or inappropriate behavior will be tolerated.
• We reserve the right to decline service if safety or respect is compromised.

Cancellations

• 24-hour notice is required to cancel or reschedule.
• Late cancellations or no-shows may result in fees or loss of booking privileges.

Services

• All service sales are final.
• We do not offer refunds for completed services.
  

Deposits

• A deposit is required to reserve certain services.
• All deposits are non-refundable and will be applied toward your total service cost at checkout.

Packages & Prepaid Services

• Packages and prepaid services are non-refundable but may be transferred to another person.
  
• If you relocate or cannot use your package for medical reasons, spa credit may be issued with documentation.

Gift Cards

• Gift cards are non-refundable and cannot be redeemed for cash unless required by law.
  
• They may be used for any service unless otherwise noted.
  

Cancellations & No-Shows

• We require at least 24 hours’ notice to cancel or reschedule an appointment.
• Cancellations with less than 24 hours’ notice or no-shows will forfeit the deposit paid for that appointment.